WhatsApp for small business

With the WhatsApp for small business integration you will be able to receive and respond to WhatsApp chat messages directly in amoCRM. When a potential customer sends you a message for the first time, a lead card is automatically created.

The integration was created by the amoCRM team, installing and using WhatsApp as a lead source and business communication tool is free and simple.

Contents: 👇

How to install WhatsApp for small business

How to use WhatsApp for small business

How to install WhatsApp for small business

WhatsApp for small business has 2 modes of connection. Lite and Hosted mode.

Lite mode is used for testing purposes. You will be able to receive and respond to WhatsApp messages in amoCRM but if you lose your phone’s internet connection, the battery runs out or you close the app, the connection with amoCRM will be lost.

How to use WhatsApp for small business

Once installed every time a potential customer writes to you on WhatsApp, a lead card will be automatically created in amoCRM in the Incoming leads stage.

The lead will be marked with the WhatsApp logo 👇

WhatsApp lead card in amoCRM

You will be able to respond to messages directly from the amoCRM lead card and messages will be saved in the card feed.

WhatsApp chat in amoCRM lead card

  • The integration works only for direct chat messages. Group messages are not visible in amoCRM.
  • You can send out documents and media files up to 10 MB in size.

Need more help with setting up or troubleshooting? Contact us by sending an email to support@amocrm.com or write to us on Facebook.

Not a user yet? Visit our tour page or contact us for a demo.