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Automating customer service: a short guide

No good customer service = low chance of return customers. And these are the best customers! One way to mend the situation is by automating customer service where it matters. Leo Hellenbrand, content writer and ex-Head of Support at amoCRM shares his knowledge on the subject.

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How to develop a business idea in 6 easy steps

A good idea rarely translates into a successful business, and every successful business is built on a robust idea. Our experienced entrepreneur and writer Jane Ivanov is ready to instruct you on how to come up with a good business idea — and act on it — in 6 easy steps.

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7 sales tasks you can automate with amoCRM

The best sales team is unburdened by anything unnecessary. How do you achieve this? By automating sales tasks. This article by Leo Hellenbrand will give you a headstart on how to automate your sales process with amoCRM.

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Successful business owner: 3 key traits

All successful business owners share a few common traits. What makes them who they are? Check out the insights of Jane Ivanov’s personal experience in the world of entrepreneurship.

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IDGAF about sales decks

This week’s interview is with a top dog at Aircall — the Senior Director of Sales Development, Bryan Elsesser. He explains why he doesn’t give a f*** about your typical sales deck and reveals how to build the perfect one.

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How to find your niche in business

A thriving small business is often niche and unique. The question is: how do you discover a niche for your business? Read this article to learn from our own insightful entrepreneur writer Jane Ivanov.

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Chatbots for SMBs — AI or Rule-based?

To AI or not to AI — that is the question. It’s simpler than that. This little article will tell you the difference between complex chatbots and simple chatbots.

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IDGAF about your opinion

Dom Cappuccilli, the Founder and CEO of The Clean Sell, reflects on customer’s opinion and company’s empathy.

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How to improve communication with customers over chat

It’s the details that make the big picture. Our Jane Ivanova shares her entrepreneurial experience and best practices on improving communication with customers through chatting.

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Chatbot copywriting in 3 easy steps

A good chatbot talks smooth! Does yours? Read this article and learn how chatbot copywriting helps to provide a fantastic experience.

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