WhatsApp has become an essential communication tool with customers for many businesses across the world. Messengers take companies closer to their potential customers and their popularity and ease of use bring higher response rates and a better customer experience.
The potential of using WhatsApp for business is huge but chatting through the app directly on your phone greatly limits the full capabilities of business to customer communication. You can only do so much using one phone to answer messages from potential clients..
As the WhatsApp number is tied to a single mobile device, your team is not effectively involved in the communication process. With only one person answering messages you lose precious time and are not able to adequately manage your leads.
Adding your WhatsApp business number to a CRM unleashes the full potential of WhatsApp as a channel for communication with customers. And the benefits for companies are many, a true game changer. 👇
Adding WhatsApp to a CRM unlocks many features and structures the lead management process using a sales pipeline and automations. Here’s how you will achieve more sales together 💪
Adding WhatsApp in amoCRM lets your whole team:
You’ll never miss out on a new lead and your team will be able to swiftly respond to WhatsApp directly from the lead card. 😎 You might even use templates if you want to speed things up even more. ⚡
WhatsApp chat inside an amoCRM lead card
A helping hand is always welcome 👋 You can:
If my colleague is an expert at a certain kind of service, I can request her help to take over a potential customer. I can just write to her in the lead card and she’ll receive a notification. And the transition is spotless, she can take over and immediately write to the customer. They won’t even know the responses came from different team members.
Internal team chat in the lead card and responses by WhatsApp
With many customers and messages, it is easy to forget to reply or do a follow up. 🥱 amoCRM will help you structure and optimize your communication with potential customers through WhatsApp.
Here’s how I can quickly set up a task for the colleague which helped us in the gif above 🙂
Setting up a task in amoCRM
Adding a user is as simple as typing in their email address in the users section. You can also easily manage the rights of users in your amoCRM account according to their roles within the company.
Adding a user and managing their rights in amoCRM
Each user has their own notification center. Any new WhatsApp messages will show up in the pipeline and as a notification as well. If a task is upcoming or overdue, it will also pop up as a notification.
You’ll always be fully in control of the tasks and upcoming events during the sales and marketing process. 🧐
Notification center in amoCRM
Connecting WhatsApp to a CRM will allow you to use the full potential of customer communication through messengers. WhatsApp chats create lead cards in amoCRM and the whole team is able to respond to a message directly from the card.
It transforms WhatsApp into a scalable and effective tool for chatting with potential customers. With features such as internal chats, complete overview of the lead history, automatic tasks and notifications you’ll be able to take your sales process to the next level.
💬 Learn more about the #1 WhatsApp CRM