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Templates can only be created by the account administrator. To do this, go to the "Mail" section, click the "More" button created by the administrator in the "Mail" section - the "More" button, click "Add template".

You need to enter the name of the template, the subject of the letter and its contents, and you can also "Add a file".

The maximum size of the message is 20 megabytes (given the attached file).

In the template, you can specify markers (field labels). There are only 3:

{{contact.name}} - Name of the contact of the addressee of the letter

{{profile.name}} - The name of the amoCRM user profile

{{profile.phone}} - The phone number of the user amoCRM (mobile phone in the profile).

Unfortunately, there is no way to add more templates.