amoCRM now has a new telephony extenstion – meet Twilio, very user friendly and with lots of useful features. The best thing about Twilio – it is very easy in use.
Integrate it with your amoCRM account and you will be able to make, receive calls and create call lists. After each call a window will pop up where you can register the result of the call. You will be able to make the necessary notes about the conversation, play the record of this call and create a task. All this information – result of the call – will be attached to the card of the contact you just spoke to and to corresponding lead’s card. Even more – attach files to the result of the call and these files will be displayed as notes in all the cards linked to this call.
Among other small but very useful features are call forwarding to mobile phone of each sales person and “Do not disturb” switcher. Each manager can enter his/her mobile phone number and with a single click forward the call to the mobile device. “Do not disturb” switcher will prevent the calls from being forwarded to the managers that are currently busy and cannot receive calls.
All these features are available right in amoCRM interface and all the settings are managed in one window – Twilio widget settings window.