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The user might have a restriction on viewing contacts and companies, that he is not responsible for, or he might even have a denied access to viewing contacts and companies. Rights to view contacts and companies:

  • Allowed (a user can view all contacts and companies);
  • Team-wide access (a user can view contacts and companies of the group that he is a member of);
  • If responsible (a user can view contacts and companies, that he is responsible for);
  • Denied (a user doesn’t view contacts and companies).

If the user can’t view some contacts and companies, he must contact the account administrator to get advanced rights for viewing contacts and companies.