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The user might have a restriction on viewing leads, that he is not responsible for, or he is not allowed to view leads at all. Rights to view leads:

  • Allowed (a user can view all leads);
  • Team-wide access (a user can view leads of the group which he is a member of);
  • If responsible (a user can view a lead, which he is responsible for);
  • Denied (a user doesn’t view leads).

If the user can’t view some leads, he must contact the account administrator to get advanced rights for viewing leads.