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If you want to receive letters to "Corporate Mail", as individual applications (leads), then there is no such possibility. Unselected status from "Corporate Mail" comes from letters (applications) from unfamiliar email addresses. If the sender has one address, the system will treat it as an existing client and pull the data into the already created contact card.

In order to receive applications in amoCRM (in the status of "unsorted" or in a certain stage of the pipeline):

  1. Add sources (form, online chats and others) in the section "Leads" - "Set up";

  2. Make your form on the site, using our open API. More details in the documentation;

  3. You can also request customization of your account via our partners. In case you need that, please write to us support@amocrm.com

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